ONE Bank PLC.

Customer Services & Complaints Management Cell

If you are dissatisfied with any of our services or products, you can raise an online complaint here. Alternatively, you can e-mail your complaint to: complaint@onebank.com.bd or Call Mobile No.: 01730799990

You can also directly call our 24 Hour Call Center numbers:

For Local Callers: Dial @ 16269 or 09666716269
For Overseas Callers: Dial @ +880 9666716269

You can mail to the address below:
          Head of Central Customer Service & Complaints Management Cell
          ONE Bank Limited
          HRC Bhaban
          46, Kawran Bazar C/A
          Dhaka-1215, Bangladesh

You may also speak/contact with any member of our Central Customer Service & Complaint Management Cell or Zonal Customer Service & Complaints Management Cell directly during working hours i.e. 10 am to 6pm on Sundays through Thursdays by any of the following contacts:

Members of OBL Central Customer Service & Complaints Management Cell (CCS & CMC)

SL.	Name & Designation	Address	E-mail Address	Telephone Number	Fax Number
1.	Mr. Md. Zahidul Islam Executive Vice President	Jalalabad Bhaban (5th Floor), 22, Kawran Bazar C/A Dhaka-1215.	z.islam@onebank.com.bd	+88-0241010666 Ext. - 301 +88 09666191001	+88 0241010673
2.	Mr. Md. Mizanur Rahman Executive Vice President	Latif Tower, 47 Karwan Bazar C/A, Dhaka-1215.	mizan85@onebank.com.bd	+88-0241010666 Ext. - 303 +88 09666191001	+88 0241010673
3.	Mr. Mohammad Sabbir Shawkat Hayat Senior Vice President	Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215.	sabbir.hayat@onebank.com.bd	+88-0241010666 Ext. - 501 +88 09666191001	+88 0241010673
4.	Ms. Sangita Rani Ghosh Assistant Vice President	Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215.	sangita.ghosh@onebank.com.bd	+88-0241010666 Ext. - 623 +88 09666191001	+88 0241010673
5.	Mr. Md. Faisal Bin Islam Assistant Vice President	Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215.	faisal.islam@onebank.com.bd	+88-0241010666 Ext. - 252 +88 09666191001	+88 0241010673
6.	Mr. Md. Zahidul Haque Assistant Vice President	Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215.	zahidul.haque@onebank.com.bd	+88-0241010666 Ext. - 253 +88 09666191001	+88 0241010673

Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC) - South Zone, Chattogram

SL.	Name & Designation	Address	E-mail Address	Telephone Number	Fax Number
1.	Mr. Mohammad Raihan Shaheed VP & Head of CTPC, Chattogram	64-66, HRC Bhaban (1st Floor) Agrabad C/A, Chattogram.	raihan.shaheed@onebank.com.bd	88-02-333327202-03 Ext. - 400	Nil
2.	Mr. Hasan Md. Ibrahim Hussain VP & In-Charge, CLAD, Chattogram	64-66, HRC Bhaban (1st Floor) Agrabad C/A, Chattogram.	md.hasan@onebank.com.bd	88-02-333327214-15 Ext. - 300	Nil
3.	Mr. Md. Faizul Mobin VP & Branch Manager, Agrabad Branch	64-66, HRC Bhaban Agrabad C/A, Chattogram.	manager.agrabad@onebank.com.bd	88-02-333321384 Ext. - 101	Nil
4.	Mr. Md. Shah Alam Bhuya SAVP & Branch Manager, Khatungonj Branch	110-111, Khatungonj, Chattogram.	manager.khatungonj@onebank.com.bd	88-02-333388451-54 Ext. - 112	Nil

Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC) - Khulna Zone, Khulna

SL.	Name & Designation	Address	E-mail Address	Telephone Number	Fax Number
1.	Mr. Md. Sofiqul Islam VP & Head of Khulna Zone	M.S. Orchid Center, 44, M.K. Road, Jashore-7400.	khulna.zonalhead@onebank.com.bd	88-02-477766843 Ext. - 101	Nil
2.	Mr. Md. Nahidul Islam SAVP & Manager, Khulna Branch	J.K. Tower, 79 Jashore Road, Picture Palace, Khulna.	manager.khulna@onebank.com.bd	88-02-44110568 Ext. - 101	Nil
3.	Mr. Md. Gias Uddin Assistant Vice President, Khulna Zone	M.S. Orchid Center, 44, M.K. Road, Jashore-7400.	g.uddin@onebank.com.bd	88-02-477766843 Ext. - 116	Nil