Retail/Agent Banking/Islamic Banking Account Services:

• Accounts related services
• Product Information/Current Marketing Campaign
• Balance Enquiry
• Deposit or Withdraw Query
• Cheque leaf or cheque book lost Query
• Account status query
• Static data update request
• Deposit Scheme and Fixed Deposit information
• Account Fees and Charge Related query

Cards Services:

• Customer Queries
• Credit Card/Debit Card/Pre Paid card activation
• Cards Replacement
• PIN Replacement
• Lost/Stolen Report & Block
• Foreign part enable request
• Foreign Part Disable Request
• Online Transaction enable request (Both BDT and USD)
• Online Transaction Disable request
• Credit card outstanding balance
• Captured Card Delivery request
• Disputed Transactions
• Card available balance
• Returned Card/PIN Delivery
• Duplicate E- Statement request
• Credit Limit Enrichment/Enhancement Query
• Embossing Name Correction/Change Query
• Card Renewal (Manually)
• Voluntary Closure Query
• Credit shield Enrolment/ De enrolment
• Limit conversion request (Both USD to BDT and BDT to USD)
• Credit card balance transfer query
• Static data update request
• Annual fee reversal request
• Reward point redemption request
• Card payment update query
• Transaction decline enquiry and provided solution
• Card payment dollar rate query
• Smart EMI early settlement query
• Transaction limit increase request
• Transaction limit decrease request
• Credit card application status query
• Card and pin delivery status query
• Card new campaign query
• Priority pass related query
• Dispute resolution request
• Card Fees and Charge
• Credit card sales lead

Loan Related Services:

• Product Information/Current Marketing Campaign
• Loan Application Status Enquiry
• Outstanding Balance of Loan Account Enquiry
• Payment Related Enquiry
• Early/Partial settlement Procedure & Charges of Loan Account
• Loan closing related query
• SME Loan Product Information/Current Marketing Campaign
• Loan sales lead

Remittance Related Services:

• Product Information
• Remittance Send & Receive Enquiry
• Query Regarding Authorized Exchange Houses

Internet Banking Service:

• Enrollment Internet Banking
• Internet Banking Activation
• Internet Banking User ID/ Unlocked
• Retrieving Forgotten Internet Banking User ID
• Internet banking user ID lock request
• Internet banking dispute resolution
• Fund transfer/credit card bill payment mobile top up/NPSB transfer query
• Statement download query
• Two factor authentication query
• Fees and charges related query
• 2FA unlock request
• 2FA PIN reset request
• 2FA block request
• 2FA Activation process
• Troubleshooting of internet banking and 2FA

OK Wallet Services:

• OK wallet query
• OK Wallet Balance query customer/ Agent/Merchant/Distributor
• OK Wallet PIN reset
• Fund transfer problem query
• OK Wallet Unlock Request
• OK wallet Lock/Lost Report
• Dispute Resolution of OK Wallet
• OK wallet Apps related Service
• New Campaign Query
• OK wallet Registration process
• OK wallet Status query
• OK Wallet Transaction details query
• Troubleshooting of OK Wallet Apps
• OK wallet Tariff and limit Related Query
• OK Wallet Cash Withdraw Process
• OK wallet Agent/Merchant Location
• OK Wallet Cash Back query
• OK Wallet Dispute Transaction Reversal Request

ONE Apps Services:

• OK wallet query
• ONE Apps registration process
• ONE Apps activation request
• ONE Apps unlock request
• ONE Apps password reset request
• ONE Apps lock or lost report
• ONE Apps transaction related query
• ONE Apps different troubleshooting
• ONE Apps dispute resolution
• ONE Apps related technical support
• Complaint resolution

Branch/ATM Service:

• Branch Location Query
• Branch Contact Number Query
• ATM Location Query
• Technical Support for ATM