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Customer Services & Complaints Management Cell
 
If you are dissatisfied with any of our services or products, you can raise an online complaint here. Alternatively, you can e-mail your complaint to: complaint@onebank.com.bd or Call Mobile No.: 01730799990
 
You can also directly call our 24 Hour Call Center numbers:
 
  For Local Callers: Dial @ 16269 or 09666716269
  For Overseas Callers: Dial @ +880 9666716269
 
 
You can mail to the address below:
  Head of Central Customer Service & Complaints Management Cell
  ONE Bank Limited
  HRC Bhaban
  46, Kawran Bazar C/A
  Dhaka-1215, Bangladesh
 
You may also speak/contact with any member of our Central Customer Service & Complaint Management Cell or Zonal Customer Service & Complaints Management Cell directly during working hours i.e. 10 am to 6pm on Sundays through Thursdays by any of the following contacts:
 
Members of OBL Central Customer Service & Complaints Management Cell (CCS & CMC)
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. Wakar Hasan
Deputy Managing Director
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 103 88-02-9134794
2. Ms. Rozina Aliya Ahmed
Additional Deputy Managing Director
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 700 88-02-9134794
3. Mr. John Sarkar
Additional Deputy Managing Director
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 500 88-02-9134794
4. Mr. M. Ahsan Habib
Senior Executive Vice President
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 200 88-02-9134794
5. Mr. Md. Golam Rabbani
Vice President
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 250 88-02-9134794
 
 
Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC)
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. Md. Fazlur R. Chowdhury
ADMD & Head of South Zone
95, Agrabad C.A., Chittagong 88-031-721384, 726295, 711198, Ext. - 200 88-031-714125
2. Mr. Riton Barua
EVP & Manager, Agrabad Branch, Chittagong
95, Agrabad C.A., Chittagong 88-031-721384, 726295, 711198, Ext. - 100 88-031-714125
3. Mr. Uttam Kumar Roy
AVP & Manager, Maijdee Court Branch
1241 & 1459, Main Road, Maijdee Court, Noakhali 88-0321-71255, Ext. - 101 88-0321-71266
4. Mr. Mohammed Rashedul Amin
SVP & Manager, Khatungonj Branch
110-111, Khatungonj, Chittagong 88-031-619377, 621252, 635645, 635526, Ext. - 101 88-031-624454
5. Ms. Jahanara Begum
VP & Manager, Chandgaon Branch
Khawaja Complex, 1706/D, Arakan Road, Chandgaon, Chittagong 88-031-2573291-93, Ext. - 101 88-031- 2573294