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| If you are dissatisfied with any of our services or products, you can raise an online complaint here. Alternatively, you can e-mail your complaint to: complaint@onebank.com.bd or Call Mobile No.: 01730799990 |
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| You can also directly call our 24 Hour Call Center numbers: |
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For Local Callers: |
Dial @ 16269 or 09666716269 |
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For Overseas Callers: |
Dial @ +880 9666716269 |
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| You can mail to the address below: |
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Head of Central Customer Service & Complaints Management Cell |
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ONE Bank Limited |
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HRC Bhaban |
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46, Kawran Bazar C/A |
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Dhaka-1215, Bangladesh |
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| You may also speak/contact with any member of our Central Customer Service & Complaint Management Cell or Zonal Customer Service & Complaints Management Cell directly during working hours i.e. 10 am to 6pm on Sundays through Thursdays by any of the following contacts: |
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| Members of OBL Central Customer Service & Complaints Management Cell (CCS & CMC) |
| SL. |
Name & Designation |
Address |
E-mail Address |
Telephone Number |
Fax Number |
| 1. |
Mr. Md. Zahidul Islam
Senior Vice President |
Jalalabad Bhaban (5th Floor), 22, Kawran Bazar C/A
Dhaka-1215. |
z.islam@onebank.com.bd |
88-02-55012622
Ext. - 301 |
88-02-55012516 |
| 2. |
Mr. Md. Mizanur Rahman
Senior Vice President |
Latif Tower, 47 Karwan Bazar C/A, Dhaka-1215. |
mizan85@onebank.com.bd |
88-02-55012505
Ext. - 303 |
88-02-55012516 |
| 3. |
Mr. Mohammad Sabbir Shawkat Hayat
Senior Vice President |
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215. |
sabbir.hayat@onebank.com.bd |
88-02-55012505
Ext. - 501 |
88-02-55012516 |
| 4. |
Ms. Sangita Rani Ghosh
Assistant Vice President |
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215. |
sangita.ghosh@onebank.com.bd |
88-02-55012505
Ext. - 623 |
88-02-55012516 |
| 5. |
Mr. Md. Faisal Bin Islam
Senior Principal Officer |
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215. |
faisal.islam@onebank.com.bd |
88-02-55012505
Ext. - 252 |
88-02-55012516 |
| 6. |
Mr. Md. Zahidul Haque
Senior Principal Officer |
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215. |
zahidul.haque@onebank.com.bd |
88-02-55012505
Ext. - 253 |
88-02-55012516 |
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| Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC) - South Zone, Chattogram |
| SL. |
Name & Designation |
Address |
E-mail Address |
Telephone Number |
Fax Number |
| 1. |
Mr. Mohammad Raihan Shaheed
VP & Head of CTPC, Chattogram |
64-66, HRC Bhaban (1st Floor)
Agrabad C/A, Chattogram. |
raihan.shaheed@onebank.com.bd |
88-02-333327202-03
Ext. - 400 |
Nil |
| 2. |
Mr. Hasan Md. Ibrahim Hussain
VP & In-Charge, CLAD, Chattogram |
64-66, HRC Bhaban (1st Floor)
Agrabad C/A, Chattogram. |
md.hasan@onebank.com.bd |
88-02-333327214-15
Ext. - 300 |
Nil |
| 3. |
Mr. Md. Faizul Mobin
SAVP & Branch Manager, Agrabad Branch |
64-66, HRC Bhaban
Agrabad C/A, Chattogram. |
manager.agrabad@onebank.com.bd |
88-02-333321384
Ext. - 101 |
Nil |
| 4. |
Mr. Md. Shah Alam Bhuya
FAVP & Branch Manager, Khatungonj Branch |
110-111, Khatungonj, Chattogram. |
manager.khatungonj@onebank.com.bd |
88-02-333388451-54
Ext. - 112 |
Nil |
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| Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC) - Khulna Zone, Khulna |
| SL. |
Name & Designation |
Address |
E-mail Address |
Telephone Number |
Fax Number |
| 1. |
Mr. Md. Sofiqul Islam
SAVP & Head of Khulna Zone |
M.S. Orchid Center, 44, M.K. Road, Jashore-7400. |
khulna.zonalhead@onebank.com.bd |
88-02-477766843
Ext. - 101 |
Nil |
| 2. |
Md. Nahidul Islam
FAVP & Manager, Khulna Branch |
J.K. Tower, 79 Jashore Road, Picture Palace, Khulna. |
manager.khulna@onebank.com.bd |
88-02-44110568
Ext. - 101 |
Nil |
| 3. |
Mr. Md. Gias Uddin
SPO, Khulna Zone |
M.S. Orchid Center, 44, M.K. Road, Jashore-7400. |
g.uddin@onebank.com.bd |
88-02-477766843
Ext. - 116 |
Nil |
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