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Customer Services & Complaints Management Cell
 
If you are dissatisfied with any of our services or products, you can raise an online complaint here. Alternatively, you can e-mail your complaint to: complaint@onebank.com.bd or Call Mobile No.: 01730799990
 
You can also directly call our 24 Hour Call Center numbers:
 
  For Local Callers: Dial @ 16269 or 09666716269
  For Overseas Callers: Dial @ +880 9666716269
 
 
You can mail to the address below:
  Head of Central Customer Service & Complaints Management Cell
  ONE Bank Limited
  HRC Bhaban
  46, Kawran Bazar C/A
  Dhaka-1215, Bangladesh
 
You may also speak/contact with any member of our Central Customer Service & Complaint Management Cell or Zonal Customer Service & Complaints Management Cell directly during working hours i.e. 10 am to 6pm on Sundays through Thursdays by any of the following contacts:
 
Members of OBL Central Customer Service & Complaints Management Cell (CCS & CMC)
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. John Sarkar
Deputy Managing Director
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-55012505
Ext. - 500
88-02-55012516
2. Mr. Md. Manirul Islam
Senior Executive Vice President
Latif Tower, 47 Karwan Bazar C/A, Dhaka-1215 88-02-55012505
Ext. - 300
88-02-55012516
3. Mr. Md. Kamruzzaman
Executive Vice President
Jalalabad Bhaban (7th Floor), 22, Kawran Bazar C/A, Dhaka-1215, Bangladesh 88-02-55012622
Ext. - 400
88-02-55012516
4. Mr. Md. Zahidul Islam
Senior Vice President
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-55012505
Ext. - 590
88-02-55012516
5. Mr. Md. Faisal Bin Islam
Senior Principal Officer
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-55012505
Ext. - 252
88-02-55012516
6. Mr. Md. Zahidul Haque
Senior Principal Officer
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-55012505
Ext. - 253
88-02-55012516
 
 
Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC) - South Zone, Chattogram
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. Abdullah Al Mamun Zahangir
VP & Manager, Khatungonj Branch
110-111, Khatungonj, Chattogram 88-031-619377, 621252, 635645, 635526,
Ext. - 112
88-031-624454
2. Mr. Mohammad Raihan Shaheed
VP & Head of CTPC, Chattogram
64-66, HRC Bhaban (1st Floor)
Agrabad C/A, Chattogram
88-02-333327202
Ext. - 400
88-02-333317313
3. Ms. Mili Sen
SAVP & In-Charge, CLAD, Chattogram
64-66, HRC Bhaban (1st Floor)
Agrabad C/A, Chattogram
88-02-333327203
Ext. - 300
88-02-333317313
 
 
Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC) - Khulna Zone, Khulna
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. Abu Sayed Md. Abdul Mannaf
VP & Head of Khulna Zone
M.S. Orchid Centre, 44 M.K. Road, Jashore 88-0421-68046-48
Ext. - 101
88-0421-68049
2. Mr. Sk. Didar-Rul-Alam
SAVP & Manager, Khulna Branch
J.K. Tower, 79 Jashore Road, Picture Palace, Khulna 88-02-44110575
Ext. - 101
Nil
3. Mr. Md. Gias Uddin
SPO, Khulna Zone
M.S. Orchid Centre, 44 M.K. Road, Jashore 88-0421-68046-48
Ext. - 116
88-0421-68049