Cautionary notice against illegal online forex trading/dealing | Disclosures on Risk Based Capital (Basel-III)
 
Customer Services & Complaints Management Cell
 
If you are dissatisfied with any of our services or products, you can raise an online complaint here. Alternatively, you can e-mail your complaint to: complaint@onebank.com.bd or Call Mobile No.: 01730799990
 
You can also directly call our 24 Hour Call Center numbers:
 
  For Local Callers: Dial @ 16269 or 09666716269
  For Overseas Callers: Dial @ +880 9666716269
 
 
You can mail to the address below:
  Head of Central Customer Service & Complaints Management Cell
  ONE Bank Limited
  HRC Bhaban
  46, Kawran Bazar C/A
  Dhaka-1215, Bangladesh
 
You may also speak/contact with any member of our Central Customer Service & Complaint Management Cell or Zonal Customer Service & Complaints Management Cell directly during working hours i.e. 10 am to 6pm on Sundays through Thursdays by any of the following contacts:
 
Members of OBL Central Customer Service & Complaints Management Cell (CCS & CMC)
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. Wakar Hasan
Deputy Managing Director
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 103 88-02-9134794
2. Mr. John Sarkar
Deputy Managing Director
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 500 88-02-9134794
3. Mr. Md. Manirul Islam
Senior Executive Vice President
Latif Tower, 47 Karwan Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 300 88-02-9134794
4. Mr. Md. Kamruzzaman
Executive Vice President
Jalalabad Bhaban (7th Floor), 22, Kawran Bazar C/A, Dhaka-1215, Bangladesh 88-02-9131887, 9131896 Ext. - 780 88-02-9134794
5. Mr. Md. Faisal Bin Islam
Senior Principal Officer
Corporate HQ, HRC Bhaban, 46, Kawran Bazar C/A, Dhaka-1215 88-02-9118161 Ext. - 252 88-02-9134794
 
 
Members of OBL Zonal Customer Service & Complaints Management Cell (ZCS & CMC)
SL. Name & Designation Address E-mail Address Telephone Number Fax Number
1. Mr. Md. Fazlur R. Chowdhury
ADMD & Head of South Zone
64 - 66, HRC Bhaban (1st Floor), Agrabad C/A, Chattogram 88-031-721384, 726295, 711198, Ext. - 200 88-031-714125
2. Mr. Riton Barua
SEVP & Manager, Agrabad Branch, Chattogram
64 - 66, HRC Bhaban (1st Floor), Agrabad C/A, Chattogram 88-031-721384, 726295, 711198, Ext. - 100 88-031-714125
3. Mr. Abdullah Al Mamun Zahangir
VP & Incharge, Khatungonj Branch
110-111, Khatungonj, Chattogram 88-031-619377, 621252, 635645, 635526, Ext. - 101 88-031-624454
4. Mr. Mohammad Masrur Majid
VP & Manager, Station Road Branch
Asian SR Hotel, 291 Station Road, Kotowali, Chattogram 88-031-2851840-2, Ext. - 101 88-031-2851843
5. Mr. Fayzur Rahman Khan
FAVP & Manager, Maijdee Court Branch
1241 & 1459, Main Road, Maijdee Court, Noakhali 88-0321-71255, Ext. - 101 88-0321-71266