 |
Customer Queries |
|
Credit Card/Debit Card/Pre Paid card activation |
|
Cards Replacement |
|
PIN Replacement |
|
Lost/Stolen Report & Block |
|
Foreign part enable request |
|
Foreign Part Disable Request |
|
Online Transaction enable request (Both BDT and USD) |
|
Online Transaction Disable request |
|
Credit card outstanding balance |
|
Captured Card Delivery request |
|
Disputed Transactions |
|
Card available balance |
|
Returned Card/PIN Delivery |
|
Duplicate E- Statement request |
|
Credit Limit Enrichment/Enhancement Query |
|
Embossing Name Correction/Change Query |
|
Card Renewal (Manually) |
|
Voluntary Closure Query |
|
Credit shield Enrolment/ De enrolment |
|
Limit conversion request (Both USD to BDT and BDT to USD) |
|
Credit card balance transfer query |
|
Static data update request |
|
Annual fee reversal request |
|
Reward point redemption request |
|
Card payment update query |
|
Transaction decline enquiry and provided solution |
|
Card payment dollar rate query |
|
Smart EMI early settlement query |
|
Transaction limit increase request |
|
Transaction limit decrease request |
|
Credit card application status query |
|
Card and pin delivery status query |
|
Card new campaign query |
|
Priority pass related query |
|
Dispute resolution request |
|
Card Fees and Charge |
|
Credit card sales lead |
