Cautionary notice against illegal online forex trading/dealing | Disclosures on Risk Based Capital (Basel-III)
 
OBL Contact Center
 
Retail Account Services:
Accounts related services
ATM/ Branch Location
Product Information/Current Marketing Campaign
Balance Enquiry
Transaction detail
 
Retail Product/Loan Related Services:
Product Information/Current Marketing Campaign
Loan Application Status Enquiry
Outstanding Balance of Loan Account Enquiry
Payment Related Enquiry
Early/Partial settlement Procedure & Charges of Loan Account
Loan Related Certificate Request
Loan closing related query
 
Remittance Related Services:
Product Information
Remittance Send & Receive Enquiry
Query Regarding Authorized Exchange Houses
 
SME Related Services:
Product Information/Current Marketing Campaign
SME Application Status Enquiry
Outstanding Balance of SME Loan Account Enquiry
SME Payment Related Enquiry
 
Value Added Services:
Enrollment Internet Banking
Internet Banking Activation
Internet Banking User ID/ Unlocked
Retrieving Forgotten Internet Banking User ID
 
Mobile Banking Services:
MFS product information
Mobile banking service opening process
Balance query customer/ Agent
PIN reset
Fund transfer problem query
 
Cards Services:
Customer Queries
Credit Card Activation
Cards Replacement
PIN Replacement
Lost/Stolen Report & Block
Foreign Part Disable Request
Online transaction Disable request
Reversals Request
ATM Captured Card Delivery request
Disputed Transactions
Returned Card/PIN Delivery
Duplicate Statement request
Credit Limit Enrichment/Enhancement Query
Embossing Name Correction/Change Query
Card Renewal (Manually)
Voluntary Closure Query
Credit shield Enrolment/ De enrolment
Balance transfer BDT to USD/ USD to BDT query
Credit card balance transfer query
Credit card sales lead