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Customer Queries |
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Credit Card/Debit Card/Pre Paid card activation |
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Cards Replacement |
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PIN Replacement |
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Lost/Stolen Report & Block |
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Foreign part enable request |
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Foreign Part Disable Request |
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Online Transaction enable request (Both BDT and USD) |
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Online Transaction Disable request |
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Credit card outstanding balance |
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Captured Card Delivery request |
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Disputed Transactions |
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Card available balance |
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Returned Card/PIN Delivery |
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Duplicate E- Statement request |
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Credit Limit Enrichment/Enhancement Query |
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Embossing Name Correction/Change Query |
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Card Renewal (Manually) |
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Voluntary Closure Query |
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Credit shield Enrolment/ De enrolment |
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Limit conversion request (Both USD to BDT and BDT to USD) |
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Credit card balance transfer query |
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Static data update request |
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Annual fee reversal request |
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Reward point redemption request |
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Card payment update query |
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Transaction decline enquiry and provided solution |
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Card payment dollar rate query |
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Smart EMI early settlement query |
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Transaction limit increase request |
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Transaction limit decrease request |
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Credit card application status query |
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Card and pin delivery status query |
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Card new campaign query |
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Priority pass related query |
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Dispute resolution request |
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Card Fees and Charge |
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Credit card sales lead |