Cautionary notice against illegal online forex trading/dealing | Disclosures on Risk Based Capital (Basel-III)
OBPLC Contact Center
Retail/Agent Banking/Islamic Banking Account Services:
Accounts related services
Product Information/Current Marketing Campaign
Balance Enquiry
Deposit or Withdraw Query
Cheque leaf or cheque book lost Query
Account status query
Static data update request
Deposit Scheme and Fixed Deposit information
Account Fees and Charge Related query
Cards Services:
Customer Queries
Credit Card/Debit Card/Pre Paid card activation
Cards Replacement
PIN Replacement
Lost/Stolen Report & Block
Foreign part enable request
Foreign Part Disable Request
Online Transaction enable request (Both BDT and USD)
Online Transaction Disable request
Credit card outstanding balance
Captured Card Delivery request
Disputed Transactions
Card available balance
Returned Card/PIN Delivery
Duplicate E- Statement request
Credit Limit Enrichment/Enhancement Query
Embossing Name Correction/Change Query
Card Renewal (Manually)
Voluntary Closure Query
Credit shield Enrolment/ De enrolment
Limit conversion request (Both USD to BDT and BDT to USD)
Credit card balance transfer query
Static data update request
Annual fee reversal request
Reward point redemption request
Card payment update query
Transaction decline enquiry and provided solution
Card payment dollar rate query
Smart EMI early settlement query
Transaction limit increase request
Transaction limit decrease request
Credit card application status query
Card and pin delivery status query
Card new campaign query
Priority pass related query
Dispute resolution request
Card Fees and Charge
Credit card sales lead
Loan Related Services:
Product Information/Current Marketing Campaign
Loan Application Status Enquiry
Outstanding Balance of Loan Account Enquiry
Payment Related Enquiry
Early/Partial settlement Procedure & Charges of Loan Account
Loan closing related query
SME Loan Product Information/Current Marketing Campaign
Loan sales lead
Remittance Related Services:
Product Information
Remittance Send & Receive Enquiry
Query Regarding Authorized Exchange Houses
Internet Banking Service:
Enrollment Internet Banking
Internet Banking Activation
Internet Banking User ID/ Unlocked
Retrieving Forgotten Internet Banking User ID
Internet banking user ID lock request
Internet banking dispute resolution
Fund transfer/credit card bill payment mobile top up/NPSB transfer query
Statement download query
Two factor authentication query
Fees and charges related query
2FA unlock request
2 FA PIN reset request
2 FA block request
2 FA Activation process
Troubleshooting of internet banking and 2 FA
OK Wallet Services:
OK wallet query
OK Wallet Balance query customer/ Agent/Merchant/Distributor
OK Wallet PIN reset
Fund transfer problem query
OK Wallet Unlock Request
OK wallet Lock/Lost Report
Dispute Resolution of OK Wallet
OK wallet Apps related Service
New Campaign Query
OK wallet Registration process
OK wallet Status query
OK Wallet Transaction details query
Troubleshooting of OK Wallet Apps
OK wallet Tariff and limit Related Query
OK Wallet Cash Withdraw Process
OK wallet Agent/Merchant Location
OK Wallet Cash Back query
OK Wallet Dispute Transaction Reversal Request
ONE Apps registration process
ONE Apps activation request
ONE Apps unlock request
ONE Apps password reset request
ONE Apps lock or lost report
ONE Apps transaction related query
ONE Apps different troubleshooting
ONE Apps dispute resolution
ONE Apps related technical support
Complaint resolution
Branch/ATM Service:
Branch Location Query
Branch Contact Number Query
ATM Location Query
Technical Support for ATM